Use the provided IP Address, Ports, and User Login to create a demo site in your viewing application. Open a web browser and select the Demo Site that best represents your recording model. If you are experiencing software issues only when connecting to your recording unit, and not when initially launching the application, connect with a demo site to confirm if the issue only occurs with your unit.ĭigital Watchdog offers demo sites for you to sample our collection of recording units. Upgrading Firmware For A VMAX A1 Plus (5 MP)īefore installing any viewing applications to your computer, it is a good idea to ensure that the software will be compatible with your recording unit.Ĭheck the compatibility table from Application Compatibility List to confirm that you are using the correct software for your DVR or NVR. Upgrading Firmware For A VMAX A1 (2.1 MP). The currently installed firmware build will appear under Version.įor more information for upgrading your recording unit’s firmware, use one of the articles below: Select System, then select System Information. Right-click with your mouse, then select Menu (some models refer to this as Setup Menu). Log in at the recording unit as the admin user. To check the recording unit’s currently installed firmware version: Click the Update button to prompt the system to download and install the new software version.Ĭheck that you are using the latest firmware version for your recording unit. 
The displaying window will notify you a new version is available for download and installation. Take note of the currently installed version.Compare the currently installed version to the published version on the Pivot CMS Details web page.At the bottom of the context menu, identify the currently installed version under Ver.Right-click in the Sites List of Pivot CMS.To check the current version of Pivot CMS:
If your viewing software or recording unit is using an outdated version, some communication may still occur, but is unlikely to go without experiencing some issues.Ĭheck that you are using the latest version of your viewing software by comparing the version currently being used to the published version that is posted in the software’s product page, under the Software tab. Supported/Affected DevicesĪ common cause of software crashes is outdated firmware.
This article will outline troubleshooting methods for resolving CMS software crashes. However, if you are experiencing software crashes when using either Pivot CMS or the C3CMS program and have double-checked your site settings for any typos, some troubleshooting may be required. When monitoring the camera video of your standalone recording unit from a computer, it is recommended to use a viewing application for added convenience. Related Digital Watchdog VMS Apps: Pivot CMS, C3CMS
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